Refund policy
REFUND POLICY
CHICPIKE LLC (DBA Artocolor)
Returns & Refunds
We offer hassle-free returns within 60 days of purchase. If you change your mind, we’ll refund you — no questions asked.
Conditions for Return
-
Timeframe: 60 days from the delivery date.
-
Item Condition: Unused, undamaged, and in original packaging (with tags, if applicable).
-
Proof of Purchase: Order number or purchase receipt required.
How to Initiate a Return
-
Contact us at hello@artocolor.com with your:
-
Order number
-
Item(s) you wish to return
-
-
We’ll send you a prepaid return label (US customers only).
Refund Process
-
Processing Time: 3-5 business days after receipt and inspection of the returned item(s).
-
Refund Method: Refunds will be issued to your original payment method (e.g., credit card, PayPal).
Exchanges
-
Damaged/Defective Items: We will cover return shipping and send a replacement at no extra cost.
-
Exchanges: Subject to availability. Contact us first to confirm.
Non-Refundable Items
-
Custom-made or personalized orders (unless received damaged or defective).
-
Gift cards.
Shipping Costs
-
US Returns: Free return shipping with our prepaid label.
Lost or Damaged Returns
We recommend using trackable shipping services. We are not responsible for returns lost in transit.
Order Cancellations
Orders may be canceled within 12 hours of placement. Contact us immediately to request cancellation.
Contact Us
For questions, contact:
📧 support@artocolor.com
Thank you for shopping with Artocolor. Your creativity is our inspiration!